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Home
Privacy Policy

Privacy Policy

Your privacy matters to us. Here is how Dwegg collects, uses, and protects your information.

Last updated: May 7, 2026

Dwegg Stores and Services ("Dwegg", "we", "us", or "our") is an electronics and gift card retailer based in Lagos, Nigeria. We sell premium phones, laptops, gadgets, accessories, and digital gift cards. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

1. Information We Collect

We collect information you provide directly to us, including:

  • Personal identification information — your full name, email address, and phone number when you contact us or place an order.
  • Payment information — card number, expiry date, and CVV entered during checkout. This data is used solely to process your transaction and is not stored on our servers after the transaction is complete.
  • Shipping and billing address — your physical address when required for order fulfillment and delivery.
  • Communications — messages or inquiries you send through our contact form.

We may also automatically collect certain technical information when you visit our site, such as your IP address, browser type, pages viewed, and the date and time of your visit. This is collected via standard web server logs and analytics tools.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders for electronics, gadgets, and gift cards.
  • Send you order confirmations, receipts, and delivery updates.
  • Respond to your customer service inquiries and support requests.
  • Improve our website, product listings, and shopping experience.
  • Send you promotional offers or announcements, where you have opted in to receive them.
  • Comply with applicable Nigerian laws and regulatory obligations.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

  • Payment processors — to securely process card transactions on our behalf.
  • Delivery partners — to ship physical products to your address.
  • Legal compliance — when required by law, court order, or governmental authority in Nigeria or relevant jurisdiction.
  • Business transfers — in connection with any merger, acquisition, or sale of company assets, with appropriate confidentiality obligations.

4. Gift Cards and Digital Products

When you purchase digital gift cards (such as those for gaming platforms, streaming services, or retail stores), your order details are used only to deliver the gift card codes to you. We do not store gift card codes beyond the point of delivery. It is your responsibility to keep delivered codes secure.

5. Data Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We encourage you to use a strong, unique password for any account you create with us and to contact us immediately at info@dweggservice.com if you suspect any unauthorised use of your information.

6. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your cart contents, and understand how visitors use the site. You may disable cookies through your browser settings; however, doing so may affect certain features of the site, including the shopping cart.

7. Third-Party Links

Our website may contain links to third-party websites, including social media platforms and payment gateways. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

8. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

9. Your Rights

You have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your personal data, subject to legal retention requirements.
  • Withdraw consent for marketing communications at any time by contacting us.

To exercise any of these rights, please contact us at info@dweggservice.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last updated" date. Continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us: